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Frequently Asked Questions


We proceed to ship goods the next business day after an order is placed. Business days are defined as Monday-Friday and not including holidays and weekends.

The typical standard delivery period between 1 and 5 business days.

DHL or similar couriers

Value-added tax (VAT) is not collected, as small businesses according to §19 (1) UStG. 

  • Product(s) Ordered

  • 1 x Shipping box with protecting materials.

  • Important note: Any other items from the shooting are NOT included!

Yes, if the address is within Germany. If the order was already placed with the delivery partner, it can no longer be changed. A new delivery fee may apply upon return due to a wrong address.  

Please revise the status of the order via your tracking number. If the delivery takes longer than our standard delivery time (1 to 5 business days), please report it to us, filling the request form below.

You can return the goods to us, at our cost*, initially delivered within 14 days. The return of the defective goods has to be made according to legal requirements. For further information please refer to our Return Policy.

*For goods under €40 value the customer must pay return shipping, for goods over €40 the return shipping costs are paid by the supplier. 

As soon as the goods are received and their integrity is confirmed, we will place a refund order to your account (same payment method). For further information please refer to our Return Policy

You can find the information under our Return Policy.

Service may be available. Please fill in your request.

Currently, we are especially supporting the Eden Projects, in Madagascar (Avicennia marina: White mangrove, grey mangrove). Other species may eventually be planted. Read our vision page for more information. 

Check out our ehomex Forest in Tree Nation: 

Please fill in your request. We proceed to ship goods the next business day after an order is placed. Additional costs may apply.

Perfect for headsets measuring 4 cm (or less) at the headband and 25 cm (or less) tall, the MOKKU headset/headphones stand is compatible with major brands including Sennheiser, Sony, Audio-Technica, Bose, Beats & AKG, Plantronics, Philips, Shure, Jabra, JVC, JBL, DJ, Gaming Headsets Display

English (Preferable), German, Spanish, Polish and Italian.

  • Defective items MUST BE reported and returned within 14 days according to our Return Policy (in the original packaging).  You must tell us what the defect is and give us your order number.

  • For further information please refer to our Return Policy

  • Bamboo wood is furnished with beautiful and unique imperfection.
  • The manufacturing process makes each element individually.
  • Size measurements are given as value approximations.
  • Be advised that the actual colours may differ from the ones of the photo shooting. Please consider the images as inspiration.

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